PRIVACY POLICY

Last updated: December 27, 2024

1. INTRODUCTION

DetailLab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. INFORMATION WE COLLECT

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register on the website
  • Place an order
  • Subscribe to our newsletter
  • Fill out a contact form
  • Participate in surveys or promotions

This information may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We may also collect information about your browsing actions and patterns.

3. USE OF YOUR INFORMATION

We use the information we collect or receive:

  • To facilitate account creation and authentication
  • To process your transactions and send you related information
  • To send you marketing and promotional communications
  • To respond to your comments, questions, and customer service requests
  • To improve our website and develop new products and services
  • To monitor and analyze usage and trends
  • To detect, prevent, and address technical issues and fraudulent activity
  • To comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • Legal Requirements: We may disclose your information where required by law or to respond to valid legal process.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR DATA PROTECTION RIGHTS (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request correction of inaccurate personal data.
  • Right to Erasure: You have the right to request deletion of your personal data.
  • Right to Restrict Processing: You have the right to request restriction of processing of your personal data.
  • Right to Data Portability: You have the right to request transfer of your personal data.
  • Right to Object: You have the right to object to our processing of your personal data.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us at info@detaillab.co.uk.

8. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us: